Delete in the app
- Open the reID app and sign in.
- Go to Settings → Account → Delete account.
- Confirm with your passkey or biometrics.
Withdraw any remaining balance first. Pending payments, cards and eSIMs are closed as part of deletion.
Request deletion online
Can't access the app? Send a request below using the email linked to your reID. We'll verify it's you before deleting anything.
What we delete
- Your profile, photos and Virtual IDs.
- Contacts, reID Chat history and connected-app permissions.
- Notification and device settings.
This happens within 30 days of confirming your request.
What we keep, and for how long
The law requires us to keep some records after you leave, such as identity verification results and transaction history for anti-money-laundering purposes. We keep these for the required period (usually five years), restrict access to them, and then delete them.
Corporate accounts
reCorporate accounts are deleted by an account owner from Settings → Company → Close account, or by emailing privacy@reidentity.net from the owner's address.